It is also a waste of their time and expense to handle this on a string by string basis as they fail when it could be resolved in a single effort. "The company is trying to make good" : a solution that is no solution and, again, causes the customer an increased expense and inconvenience and does nothing to address the potential of 4 more sets failing. I paid $54 for strings and 30% have already failed. The failure is on the part of their supplier and nothing whatever to do with me. This is an inconvenience and expense to me that should not have occurred, I had no part or responsibility in the failure, or potential failure.
#2000 ome banjo 4 string plus
My inconvenience is a one time shot plus a one time additional expense to me to replace strings that I already purchased at $9 a set. They send me new replacement sets not affected by their 6 month window. I send my failed string sets now on the banjo,plus 4 sets unused, I suck up the loss of the first set. The practical, pragmatic and ultimately the best "customer service" decision would be to accept my solution. That would be tedious for them, and an added expense and more of my time than simply replacing them locally.
They would like me to send failed strings at my expense as each string fails. I have already replaced strings on the first set then tossed them thinking that was a fluke. That means that I have 14 more strings that could fail. I have a total of 5 sets that could potentially fail as they fall within the parameter stated by OME purchased within the last 6 months. 3 of mine have failed within a couple hours use. Ome says that the 10's and 12's are faliing. I believe my posts were perfectly clear as to what I wanted. It also appears that your supplier needs to participate in the cost of replacement. sending you a single string that would ultimately result in me paying more money and be inconvenienced , as well as an expectation of continued failures does not seem reasonable. "so far we have had more than the normal number of breaks in the black twisted loop end of. particularly considering that you know at OME that the rest of the strings are likely to fail. I'll send you the one broken string ( and/or the set on the banjo from which it came) and the four remaining new sets and you replace all five of my sets in my possession and I'll eat the first set ( that I have already replaced and tossed). I appreciate the offer Tanya, however, the cost and time of procuring a single string locally is less than the time and effort and postage to return the single string to you. and has supported other string s for some time with no failures. I'll borrow some black yarn and wrap my own for the cool factor.ītw the tailpeice is a stock unit as supplied on my Bart Reiter Regent. between the failures, price and inability to hear any appreciable improvement in tone. I will consider making my experiences known to OME.I am hoping this is a fluke. I'll reserve judgement until the next one fails, but if it does. I suspect not too many people will report failures as there aren't too many who would pay $9 a set for banjo strings. Both the Martin and GHS strings are around $5. I have been using GHS and Martin nickle, as recommended to me by my instructor who has used them exclusively for years. That string now has more time on it than the two failed strings combined. I replaced the last failed string with a string from a set of GHS. The strings that failed, failed within a couple hours use. I too, have several sets (and more than a few odd strings) left.
I've had 1st / 5th, 2nd, and 3rd strings pull apart - several while being tuned to pitch the first time after installation. At $9.00 per, I expect a decent set of strings. I went to the Ome strings when Elderly no longer had the Vegas. I was told that they were my only choice, if I wanted chenille ends. I am confident that tailpieces are not the issue. When using these "zero tension" tailpieces and a low bridge, chenilled ends offer some insurance against string buzz at the tailpiece ( I also like the way they look, but that's just me). I've used both of these with the old Vega light strings (and, on occasion, Nylgut classical) successfully, for years. My Fairbanks has a nice original "no-knot" and my other banjo is fitted with a Bill Rickard "no-knot". I've had the same loop end failure on 4 sets of Ome lights.